Website Terms & Conditions (Terms of Use)
Effective date: September 30, 2025
Welcome to Grand Venues (“Grand Venues,” “we,” “us,” “our”). These Website Terms & Conditions (“Terms”) govern your access to and use of grandvenuesstl.com and any pages that link to these Terms (the “Site”). By using the Site, you agree to these Terms.
1) Who we are
Grand Venues operates modern event venues and related services in Florissant and Ferguson, Missouri (including Grand Occasions and Grand Loft Events. The Site provides information about venues, availability requests, pricing guides, party rentals, and contact options.
2) Eligibility & account basics
You may use the Site if you can form a binding contract with us.
Bookings/rentals must be made by someone 23+.
The Site is not intended for children under 13 (see Privacy Policy).
If you create or are issued an account/login, you’re responsible for safeguarding your credentials and for all activities under your account.
3) Informational content; availability not guaranteed
We work hard to keep details accurate, but content on the Site may change and may include errors or omissions (e.g., rates, hours, availability, specs). Your signed invoice/contract controls for any booking. We may modify or discontinue any part of the Site at any time.
4) Quotes, bookings, payments & third-party services
Availability checks, quotes, and bookings may be processed through third-party platforms (e.g., HoneyBook, payment processors). Those services have their own terms and privacy policies.
Retainers, balances, due dates, and refund/cancellation rules are governed by our Venue & Rentals Terms and your specific invoice/contract.
We do not store full payment card numbers on our servers; payments are handled by third-party processors.
5) Acceptable use
You agree not to:
Use the Site for any unlawful, abusive, harassing, or fraudulent purpose.
Attempt to gain unauthorized access to the Site or related systems.
Interfere with or disrupt the Site (e.g., malware, denial of service).
Scrape, crawl, harvest, or copy the Site or its content except as allowed by standard search engine protocols or with our written permission.
Misrepresent your identity or affiliation, or submit false or misleading information.
Upload content that infringes intellectual property, privacy, or publicity rights; or that violates our venue house rules (e.g., promoting prohibited décor).
We may suspend or block access for violations.
6) Intellectual property
The Site and its content—including text, graphics, logos, photos, videos, and designs—are owned by Grand Venues or our licensors and are protected by intellectual-property laws. You may view and make a personal, non-commercial copy of pages for planning purposes. Any other use (including reproduction, distribution, modification, or public display) requires prior written permission.
Trademarks: “Grand Venues,” our logos, and venue names are trademarks/service marks of Grand Venues. Do not use them without permission.
7) Your submissions & reviews
If you submit inquiries, messages, reviews, photos, or other content (“User Content”):
You represent you have the right to share it and it does not infringe others’ rights.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your User Content on the Site and our social channels for the purpose of responding to your request or showcasing testimonials.
Event photos/video featuring identifiable people will only be used with your explicit permission (see Privacy Policy). You can withdraw consent by emailing events@grandvenuesstl.com with your event details.
We may remove User Content that violates these Terms.
8) Privacy, cookies & pixels
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use data (including cookies, analytics, and pixels like Google, Meta, and TikTok). By using the Site, you consent to those practices.
9) Third-party links & embedded content
The Site may link to or embed third-party sites and services (e.g., maps, virtual tours, payment portals, social media). We’re not responsible for third-party content, policies, or practices. Accessing third-party services is at your own risk and governed by those providers’ terms and privacy policies.
10) Accessibility
We aim to provide accessible experiences across our venues and online presence. If you encounter a barrier on the Site or need an accommodation, please contact events@grandvenuesstl.com.
11) Disclaimers
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. We do not warrant that the Site will be uninterrupted, secure, or error-free.
12) Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRAND VENUES AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.
13) Indemnification
You agree to defend, indemnify, and hold harmless Grand Venues and our owners, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your User Content, or your violation of these Terms.
14) DMCA & IP complaints
If you believe content on the Site infringes your copyright, send a notice to events@grandvenuesstl.com with:
your contact info,
identification of the work you claim is infringed,
the URL of the allegedly infringing material,
a statement that you have a good-faith belief the use is not authorized,
a statement under penalty of perjury that your notice is accurate and you’re authorized to act, and
your physical or electronic signature.
We may remove content and, when appropriate, terminate repeat infringers.
15) Changes to the Site or Terms
We may update the Site and these Terms at any time. Changes are effective when posted with the “Effective date” above. Your continued use after changes means you accept the updated Terms.
16) Governing law; venue
These Terms are governed by the laws of the State of Missouri. You agree to the exclusive jurisdiction and venue of the state courts located in St. Louis County, Missouri (or small-claims court, as applicable) for any dispute related to the Site.
17) Miscellaneous
Entire agreement: These Terms (plus the Privacy Policy) are the entire agreement for Site use.
Severability: If any part is unenforceable, the remainder stays in effect.
Waiver: Our failure to enforce a provision is not a waiver.
Assignment: You may not assign your rights under these Terms; we may assign ours as part of a reorganization or sale.
Questions?