Privacy Policy
Effective date: September 30, 2025
Grand Venues (“Grand Venues,” “we,” “us,” “our”) operates event venues and related services in Florissant and Ferguson, Missouri—including Grand Occasions and Grand Loft Events, and the website grandvenuesstl.com (the “Site”).
1) Information we collect
Identifiers & contact: name, email, phone, address.
Event details: date, guest count, event type, preferred venue, budget, notes.
Commercial info: bookings, invoices, payments (we do not store full card numbers—processors handle that).
Communications: emails, forms, messages, call notes.
Usage data: IP address, device/browser, pages viewed, referring URLs, and actions on the Site (via cookies/pixels).
Media (optional): event photos/video you share or permit us to capture.
Social handles (optional): if you interact with our social profiles.
2) How we collect it
Directly from you: forms, email, phone, tour requests, booking workflow.
Automatically: cookies, pixels, and similar tech on our Site.
From service providers: booking/CRM, analytics, advertising, email.
From public sources: if you tag us or publicly share event content.
3) How we use information
Provide services: respond to inquiries, check availability, prepare quotes, process bookings and payments, deliver rentals.
Communicate: confirmations, updates, schedules, policy changes.
Improve & secure: analytics, troubleshooting, preventing fraud/abuse.
Marketing (reasonable & relevant): show you promotions, remind you about incomplete quotes, and measure ad performance.
Legal compliance: tax/records, lawful requests, enforcing policies.
4) Sharing your information
We share data with trusted service providers to operate our business, for example:
Booking/CRM & contracts/invoices: (e.g., HoneyBook).
Email & productivity: (e.g., Zoho/Google Workspace).
Analytics & advertising: Google tools, Meta Pixel, TikTok Pixel.
Payment processing: card processors, Cash App, Zelle (we don’t store card numbers).
Logistics & delivery: for rentals/services as needed.
We may also share for legal compliance, safety, or during a business transfer. We do not sell your personal information. Some ad/analytics uses may be considered “sharing” for cross-context behavioral advertising under certain state laws; see “Your privacy rights” below.
5) Cookies, analytics, and ads
We use cookies and similar technologies to remember preferences and measure how the Site is used. Pixels (e.g., Meta, TikTok) may help show relevant ads and measure results.
Your choices: use our cookie banner (if shown), adjust browser settings to block cookies, use platform ad settings (Facebook/Instagram/TikTok), or industry opt-outs (NAI/DAA). Blocking cookies may limit some features.
6) Data retention
We keep information while needed to provide services and for legitimate business/legal purposes (e.g., tax, accounting, dispute resolution). When no longer needed, we delete or de-identify it.
7) Security
We use reasonable safeguards appropriate to our size and services. No system is 100% secure. Please use strong, unique passwords for any accounts you maintain with our providers.
8) Children
Our Site is not directed to children under 13. Bookings must be made by someone 23+.
9) Photo & video from events
We may request permission to photograph/film events for our gallery, social media, or promotional use. We only use identifiable event imagery with the client’s permission. You can withdraw consent at any time by emailing events@grandvenuesstl.com (include event date/venue).
10) Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt-out of targeted advertising (“share”/“sale”). To make a request, email events@grandvenuesstl.com with “Privacy Request” and provide enough detail to verify you. We will not discriminate against you for exercising a right.
California (CPRA): You may request access/deletion/correction and opt-out of “sale/share.” If we use cross-context advertising, we will honor your opt-out (and any GPC signal).
EEA/UK (GDPR): Where applicable, you may also object or restrict processing and lodge a complaint with your supervisory authority.
11) Third-party links
Our Site links to third-party sites/services (e.g., virtual tours, payment portals). Their privacy practices govern those services.
12) Changes to this policy
We may update this Policy from time to time. Changes are effective when posted to the Site with the “Effective date” above.
13) Contact
Questions or requests: events@grandvenuesstl.com